Vehicle Disconnected - Connected Services

Faults and Technical chat for the Renault Megane Electric
mto_ev
Posts: 7
Joined: Fri Jul 19, 2024 11:20 am

Post by mto_ev »

Something weird happened this morning in the car, I have no access to connected services in the car.

Worked for my initial short journey but now I have Vehicle Disconnected / Subscription for App Usage Deactivated, rang the Renault MM Team but I got the usual please send us loads of pictures.

Odd the car is showing I am connected, however I am clearly not, this is the forth issue in a week with a month old Megane, there is something going on with these my25 builds and Android 12.

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sinlessUK
Posts: 217
Joined: Tue May 30, 2023 6:15 pm
Location: Nottinghamshire

Post by sinlessUK »

Yeah, I had the little cross above the car this morning, most probably an issue at Renault.
Hopefully it will resolve itself on the way home tonight.
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fulabeer
Posts: 9
Joined: Fri Jul 12, 2024 11:49 pm

Post by fulabeer »

Same here, i just hotspotted my phone for now.
Erik75
Posts: 5
Joined: Thu Aug 15, 2024 6:47 pm

Post by Erik75 »

Experiencing the same issue: the car is not connected (little X in upper left hand corner) and will e.g. not update maps. I've had this before in the 2+ years I'm driving my Mégane E-TECH, but I can't remember it to not resolve itself for so long. The My Renault app shows last contact at 17:21 on August 14th.

This is just to confirm you're not alone out there; I don't have a solution. Sorry.
fulabeer
Posts: 9
Joined: Fri Jul 12, 2024 11:49 pm

Post by fulabeer »

I think we just wait. It's not individual cars etc.
MLS222
Posts: 9
Joined: Tue Dec 26, 2023 4:38 pm

Post by MLS222 »

Hi, I’m having the same issue too. Car with x symbol on it but also WiFi with question mark on it too.

Does any one have the issue where they start the car and on the messages screen they get the my Renault an error occurred notification- I have had it months and can’t clear - just wondering if anyone else has managed it clear it? I’ve attached a photo of both

IMG_8880.jpeg

IMG_8879.jpeg

Milkman
Posts: 11
Joined: Sun Jul 30, 2023 6:00 pm

Post by Milkman »

Same here in Ireland today guys. It happens occasionally.
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sinlessUK
Posts: 217
Joined: Tue May 30, 2023 6:15 pm
Location: Nottinghamshire

Post by sinlessUK »

Back online 👍
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Erik75
Posts: 5
Joined: Thu Aug 15, 2024 6:47 pm

Post by Erik75 »

No luck here, yet. Germany, for what it's worth.
dodoent
Posts: 8
Joined: Fri Jul 19, 2024 9:16 pm

Post by dodoent »

Same here in Croatia - car is still offline. I initially didn't see this thread, so I opened a new one: viewtopic.php?p=1942#p1942 Moderators, feel free to close the duplicate.

Even if I connect it via Wi-Fi (either hotspot or my home Wi-Fi in the garage), it's still not updating the battery state in the app.

I guess some Renault servers are offline - does anyone know which URL the car tries to access so we can scan them and possibly add a status monitor?
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