I've owned my Megane E-Tech Iconic for close to two months.
During most of that period the My Renault app, functioned okay.
Then, just over a few weeks ago, I tried to start the app, only to be greeted by the error message, "Sorry, the app is not available in this country".
I thought this strange and immediately checked that I wasn't running a vpn or that my Internet was at fault.
Neither was the case.
So I then tried running a vpn set to the UK then France then Ireland.
That had no effect.
I then cut off my Internet connection leaving only my mobile connection.
Likewise, no effect.
I shutdown and restarted the mobile phone, multiple times. No difference.
Tried to start the app again. All to the same error message.
I then did an online search and discovered quite a few reports like this going back to 2022.
Fortunately, I am using my Ohme pro charger, so it wasn't imperative I used the My Renault app to set up charging.
So, a couple of day later I opened the app and it worked.
However, the fault reoccured within a few hours.
I phoned tech support three days ago, sent them screenshots and details and am now waiting to hear back.
Interestingly though, when I called again after this, there was a message playing, that said if the caller was calling about the app not supported in this country fault, they were aware and were investigating.
During the initial call, I was was told there had been a major server failure in November and it was causing lots of problems.
I just wondered if anyone else on the forum had this problem and had found a resolution?
I can't believe the guys with the problem in 2022 are still unable to access the My Megane app
Thank you for taking the time to read this
I hope someone can help
