Service history on My Renault app for second owners

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Hoseman50
Posts: 44
Joined: Wed Sep 04, 2024 9:18 pm

Post by Hoseman50 »

Just wondering if any other people who aren’t the original purchaser of a Megane E Tech can see the service history of their car on the My Renault app.
We are the second owner of our car and there is no service history when you look on the app.
After speaking to the Renault dealership where we bought the car from they have finally responded with the following.
Hello, has the car changed ownership since the 2 previous services? At the moment the app only shows the services carried out during the customer's ownership of the vehicle so if these 2 services were carried out whilst the Megane was owned by a different customer, the current owner will not be able to see the history.
Surely this can’t be correct, how are you supposed to check the history of the car other than speaking to the main dealer.
MY 22 Launch Edition Ceramic Grey with Black Roof

Jham86
Posts: 3
Joined: Sat Jun 29, 2024 8:45 pm

Post by Jham86 »

The previous service history on my E Tech does not show on the app.

Until a few days ago it said nothing under maintenance. Since the latest update it now says when the next service is due, but doesn't show the service done by the previous owner before my purchase in June this year (23 model).
ArtyBee
Posts: 10
Joined: Wed Jan 25, 2023 8:28 pm

Post by ArtyBee »

I've had mine from new (Jan 23) and can no longer see the service history either. The last time I checked it showed my service from last December, but that was prior to the new app update. It still shows the due date for the next service.
Hoseman50
Posts: 44
Joined: Wed Sep 04, 2024 9:18 pm

Post by Hoseman50 »

Yes, mine is the same, it shows when the next service is due, but no service history.
MY 22 Launch Edition Ceramic Grey with Black Roof
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sinlessUK
Posts: 238
Joined: Tue May 30, 2023 6:15 pm
Location: Nottinghamshire

Post by sinlessUK »

I'm not a second-hand owner but I've recently had mine serviced and can see the history online and on the app.
Took 24 hrs to appear.
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