What happened to the My Renault app?

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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

Screenshot_20240604_151803.jpg

Charge history hasn't worked for a few days and is now missing from the app, along with almost everything else useful. Just a nice picture of my car now.

The API is still working as I have some custom code using it.
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prettyvacant511
Posts: 16
Joined: Fri May 17, 2024 6:35 pm

Post by prettyvacant511 »

All still working on mine (UK), maybe check the contracts section, see if any of the connected packages have expired? From the help section, you can start a support case via WhatsApp, they respond pretty quickly
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DaveF
Posts: 5
Joined: Sun Aug 13, 2023 6:05 pm

Post by DaveF »

I have the exact same problem

My Ohme can’t connect to my car either

I have checked my car says connected to Renault

Really frustrating as not sure Ohme will charge car correctly tonight
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DaveF
Posts: 5
Joined: Sun Aug 13, 2023 6:05 pm

Post by DaveF »

My remote services have ended - despite saying 60 months

Would this cause the issue?
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prettyvacant511
Posts: 16
Joined: Fri May 17, 2024 6:35 pm

Post by prettyvacant511 »

DaveF wrote: ↑Tue Jun 04, 2024 6:41 pm My remote services have ended - despite saying 60 months

Would this cause the issue?
Sounds about right, I would contact Renault straight away, car hasn’t existed long enough for the services to have expired.

Click on the Help tab on the app then the Contact Us button, it’ll give you the phone and WhatsApp contact details.
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DaveF
Posts: 5
Joined: Sun Aug 13, 2023 6:05 pm

Post by DaveF »

prettyvacant511 wrote: ↑Tue Jun 04, 2024 7:11 pm
DaveF wrote: ↑Tue Jun 04, 2024 6:41 pm My remote services have ended - despite saying 60 months

Would this cause the issue?
Sounds about right, I would contact Renault straight away, car hasn’t existed long enough for the services to have expired.

Click on the Help tab on the app then the Contact Us button, it’ll give you the phone and WhatsApp contact details.
Thank you
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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

Remote services contract says it has ended. I've contacted Renault via WhatsApp so look forward to a response in the morning.
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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

I too have a problem with the app. The charge planner has disappeared and the connectivity contract section is empty

I had some advice from Renault via WhatsApp to turn connections on and off and‘soft reboot’ but it hasn’t helped.

IMG_6019.png

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prettyvacant511
Posts: 16
Joined: Fri May 17, 2024 6:35 pm

Post by prettyvacant511 »

Maybe try logging out of the app and back in again?
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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

It says the remote services contract has ended. Have contacted Renault via WhatsApp - looking forward to a response at 9am.
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