What happened to the My Renault app?

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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

I’m wondering if this is a widespread problem as Renault didn’t respond to my WhatsApp messages today, though they did promptly on Monday?
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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

I've not had a response either.
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sinlessUK
Posts: 217
Joined: Tue May 30, 2023 6:15 pm
Location: Nottinghamshire

Post by sinlessUK »

Mines OK apart from the contracts section is in French.
https://topcashback.co.uk/ref/simon | https://share.octopus.energy/flax-elm-797 | https://electroverse.octopus.energy/network/sign-up?referralCode=flax-elm-797 | https://surfshark.club/friend/Fbv9yqHV
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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

Now had reply from Renault. They've passed it to their technicians and will look into my frozen openR link 2.1.0 update too.
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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

Mine today has contract information in French too, but still doesn’t have the charge planner back!
No reply from Renault still, I’ll have to try ringing them later…
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neilgall
Posts: 45
Joined: Wed Aug 09, 2023 3:45 pm

Post by neilgall »

App functionality restored this morning. It still has an expired Remote Services contract but also a new one valid until June 2029. No change on my stuck software update in the car.
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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

App still not showing charging remote control. WhatsApp advisor awaiting feedback from technical team.
Contracts for connectivity still appear in French.
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sinlessUK
Posts: 217
Joined: Tue May 30, 2023 6:15 pm
Location: Nottinghamshire

Post by sinlessUK »

New update released!

https://play.google.com/store/apps/deta ... =web_share
https://apps.apple.com/gb/app/my-renault/id1440073013
https://topcashback.co.uk/ref/simon | https://share.octopus.energy/flax-elm-797 | https://electroverse.octopus.energy/network/sign-up?referralCode=flax-elm-797 | https://surfshark.club/friend/Fbv9yqHV
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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

Mine has been in the dealer as advised by Renault.
Car updated and showing no faults but even after deleting the car from the app and my my Renault account from the car and reinstalling the problem remains the same:
Charging control tab and button missing.
Contract information reverted to English a week or so ago.
Exasperating!
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Tilleyfan
Posts: 16
Joined: Wed May 01, 2024 10:25 pm

Post by Tilleyfan »

Yippee, at last all is returned to normal.
Tabs for charge control reappeared yesterday and today they actually work!
Let’s hope for a reliable future…

IMG_6122.png

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